Mission Statement

MISSION STATEMENT

Our mission is to earn our customers' loyalty by delivering sales and service experiences with high quality, excellent value, integrity, and enthusiasm. We will function as a team, work ethically, and focus on meeting and striving to exceed the expectations of our customers by treating each one as a potential lifetime customer. We will operate as one AUTOWORLD Family.

INTEGRITY

We always strive to do the right thing. Operating in an environment of mutual trust and respect, we will be caring and responsive to requests while being honest and timely, avoiding false expectations.

SERVANTS’ ATTITUDE

We exist solely to serve our internal and external customers, placing their concerns at the forefront of our business. We will serve our clients with genuine humility, leaving no doubt that they are the sole focus of all our endeavors. We will listen and ask questions (not assume), seeking to understand specific needs, desires, and expectations.

ACCOUNTABILITY

A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not an accident. We will hold ourselves responsible for this attention to detail in all of our duties.

CONTINUOUS IMPROVEMENT

We will seek to continually improve our skills and the quality of our products and services in the eyes of our customers. This growth starts at the personal level and continues into all aspects of our business.

TEAMWORK

Teamwork is our individual actions brought together for our common purpose, subordinating our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.

FUN

Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers, helping differentiate us from our competition!

LOYALTY

We believe in creating LONG-TERM CUSTOMER LOYALTY, where customers enjoy their time at our stores and encourage their friends and family to do the same. Our dealership will provide unprecedented loyalty to our employees as we work together to accomplish mutual goals.